ELECTRONIC SIGNATURE & ELECTRONIC DOCUMENT DELIVERY AGREEMENT
As part of online activity, you may be given the option to sign certain documents (“Communications”) electronically by either checking the appropriate box or engaging in a similar online process as instructed online. You agree that by checking the appropriate box within or adjacent to the applicable Communication or engaging in a similar online electronic signature process, you are providing your electronic signature and agree to be bound by the Terms of Use in such Communication just as if you had signed your name to a paper document.
By providing your email address and checking the box, or by telephonic confirmation with an adoro agent, you voluntarily agree to have all records, including your current and future insurance related documents, provided to you in electronic form. Insurance related documents include, but are not limited to:
- Your insurance policy and all documents, notices and correspondence related to your insurance policy;
- Correspondence related to premium payments;
- Claim notices, disclosures, status letters, forms, and correspondence regarding a claim;
- Legally mandated policies, notices, and disclosures to inform you of our business practices, including notices related to our collection, storage, use, and disclosure of your personal information; and
- Any other documents related to your insurance transactions with us.
We will use various methods to provide these documents to you electronically, including via e-mail or through our website or app. For this second option, you may need to log-in to access the information.
This consent, unless withdrawn, applies to all transactions between you and adoro Pet Insurance Services. However, you may withdraw your consent to receive documents electronically. If you withdraw the consent, you will then be provided with documents in paper form at no charge. To withdraw your consent, you can email us any time at myaccount@adoropet.com. Please include your name, address, effective date of your withdrawal and whether you want ( a) all communications to be in paper form or (b) just certain specified documents to be sent to you in paper form, such as your insurance policy.
You may request a paper copy of any electronic document we send you by emailing us at myaccount@adoropet.com. We will not charge you a fee for paper copies.
To change or correct your email address, you can also email us at myaccount@adoropet.com. Please include your name, address and the updated email address.
Hardware and Software Requirements: In order to receive, access, view, sign and retain electronic transmissions that we make available to you, you must have a personal computer or electronic device with internet connectivity and all of the following:
- A currently supported version of a widely used web browser (for example the most recent major release of Chrome, Microsoft Edge, Safari or Firefox).
- The ability to electronically store or print documents;
- A valid e-mail account with an Internet service provider;
- Software capable of opening and reading PDF files;
- A currently supported operating system (e.g. Windows, macOS, iOS, Android).
You are responsible for maintaining these requirements at all times during your relationship with us. We will update you if hardware or software requirements change in a way that may impact your ability to receive or retain electronic records.