Join the Pack

About adoro:

Founded by passionate pet insurance experts, adoro is a start-up launching in Q4 2025. We’ll be bringing a new pet insurance model to the market that is fair, puts the pet owner first, and is transparent. adoro seeks to build a brand that pet owners can trust: one that treats its employees and customers with respect, and one that pet owners are excited to tell their friends and family about. The business is also well funded by a reputable venture capital firm, ensuring long-term growth, financial stability, and offering an easy and fast claims experience.

Job summary:

One of the most important ways we can help pet owners is by delivering an exceptional claims experience. This can be a time of high stress for pet owners, and we’re looking for someone to reinforce their trust in adoro by quickly, accurately and transparently processing their claims. This is a remote position.

Essential responsibilities:

• Review and process submitted claims in accordance with a pet’s applicable insurance policy, accurately and within desired service levels.
• Review and summarize pet medical records.
• Communicate as needed with staff at vet hospitals.
• Work independently and with others on a virtual team.
• Create and issue claims decisions to pet owners.
• Communicate in writing as needed with pet owners.
• Assist in continuous improvement initiatives within the claims department, leveraging technology to create an exceptional customer experience.
• Perform other duties and/or special projects as assigned.

Key requirements:

• Prior experience processing pet insurance claims
• 3+ years recent clinical veterinary experience (dog and cat) as a veterinary assistant, veterinary technician or veterinarian.
• Knowledge of veterinary terms, abbreviations and conditions.
• Knowledge of medical conditions and associated symptoms, procedures, treatments, secondary conditions and pharmaceuticals used in veterinary medicine.
• Ability to work in a fast paced environment on a variety of systems.
• Demonstrable Microsoft Office proficiency: Word, PowerPoint, Excel, Outlook, Teams.
• Ability to work independently in a remote capacity, while also fostering teamwork and collaborating with others.
• Strong writing skills including organization, spelling, grammar and punctuation.

Preferred requirements:

• P&C Claims Adjuster License;
• Certified Veterinary Technician (CVT), Licensed Veterinary Technician (LVT) or Registered Veterinary Technician (RVT).

Schedule/other requirements:

• This is a full time position, working Monday – Friday during daytime hours.
• This position requires reliable high-speed internet connection (minimum of 100 Mbps download and 30 Mbps upload speed) and a quiet, dedicated place to work in your home that is not easily disrupted by background noises or distractions.

Compensation: 

• The pay for this position is $31.25/hour on a full-time schedule. The position is eligible for overtime pay. Along with the hourly pay, you may be eligible for bonuses based on performance.

Benefits:

• adoro pays 100% of medical, dental, and vision benefits for employees.
• adoro pays 50% of medical, dental and vision benefits for eligible dependents.
• Four weeks of paid time off and 10 paid floating holidays
• Free pet insurance policy for one pet (available when approved in your state);
• 401k Plan, including matching.

Additional Information:

adoro is an equal-opportunity employer. We want to build a team that represents a variety of backgrounds, abilities, perspectives, and skills. Please note that all your information will be kept confidential according to EEO guidelines. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process and perform essential job functions.

About adoro:

Founded by passionate pet insurance experts, adoro is a start-up launching in Q4 2025. We’ll be bringing a new pet insurance model to the market that is fair, puts the pet owner first, and is transparent. adoro seeks to build a brand that pet owners can trust: one that treats its employees and customers with respect, and one that pet owners are excited to tell their friends and family about. The business is also well funded by a reputable venture capital firm, ensuring long-term growth, financial stability, and offering an easy and fast claims experience.

Job summary:

One of the most important ways we can help pet owners is by delivering an exceptional customer service experience. This can be a time of high stress for pet owners, and we’re looking for someone to reinforce their trust in adoro by providing information to prospective customers, assisting existing customers, and responding to all phone, email, text and chat inquiries promptly and with empathy. This is a remote position.

Essential responsibilities:

• Responsible for helping customers understand adoro’s insurance offerings and answer questions with empathy and care.
• Develop thorough product knowledge, ensuring compliance and prioritizing customer satisfaction.
• Handle inbound calls, emails, texts and chats from existing customers, potential customers, and other external parties.
• Respond to inquiries from customers relating to our product and service.
• Identify customers' needs to achieve satisfaction and/or improve processes.
• Explain claim outcomes and assist with claims team work as needed.

Key requirements:

• Demonstrated passion for excellence with respect to treating and caring for customers.
• Knowledge of veterinary terms, abbreviations and conditions.
• Ability to work in a fast paced environment and work efficiently in multiple systems.
• Demonstrable Microsoft Office proficiency: Word, PowerPoint, Excel, Outlook, Teams.
• Ability to work independently in a remote capacity, while also fostering teamwork and collaborating with others.
• Strong writing skills including organization, spelling, grammar and punctuation.

Preferred requirements:

• Insurance Producer Licence
• 3+ years of customer service experience
• 2+ years of veterinary experience
• Experience working with Dialpad

Schedule/other requirements:

• This is a full time position, working Monday – Friday during daytime hours.
• This position requires reliable high-speed internet connection (minimum of 100 Mbps download and 30 Mbps upload speed) and a quiet, dedicated place to work in your home that is not easily disrupted by background noises or distractions.

Compensation: 

• The pay for this position is $28.85/hour on a full-time schedule. The position is eligible for overtime pay. Along with the hourly pay, you may be eligible for bonuses based on performance.

Benefits:

• adoro pays 100% of medical, dental, and vision benefits for employees.
• adoro pays 50% of medical, dental and vision benefits for eligible dependents.
• Four weeks of paid time off and 10 paid floating holidays
• Free pet insurance policy for one pet (available when approved in your state);
• 401k Plan, including matching.

Additional Information:

adoro is an equal-opportunity employer. We want to build a team that represents a variety of backgrounds, abilities, perspectives, and skills. Please note that all your information will be kept confidential according to EEO guidelines. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process and perform essential job functions.

About adoro:

Founded by passionate pet insurance experts, adoro is a start-up launching in Q4 2025. We’ll be bringing a new pet insurance model to the market that is fair, puts the pet owner first, and is transparent. adoro seeks to build a brand that pet owners can trust: one that treats its employees and customers with respect, and one that pet owners are excited to tell their friends and family about. The business is also well funded by a reputable venture capital firm, ensuring long-term growth, financial stability, and offering an easy and fast claims experience.

Job summary:

One of the most important ways we can help pet owners is by delivering an exceptional customer service experience. This can be a time of high stress for pet owners, and we’re looking for someone to reinforce their trust in adoro by providing information to prospective customers, assisting existing customers, and responding to all phone, email, text and chat inquiries promptly and with empathy. This is a remote position.

Essential responsibilities:

• Review and process submitted claims in accordance with a pet’s applicable insurance policy, accurately and within service levels.
• Review and summarize pet medical records.
• Communicate as needed with staff at vet hospitals.
• Work independently and with others on a virtual team.
• Create and issue claims decisions to pet owners.
• Communicate in writing as needed with pet owners.
• Assist in continuous improvement initiatives within the claims department, leveraging technology to create an exceptional customer experience.
• Perform other duties and/or special projects as assigned.

Key requirements:

• Prior experience processing pet insurance claims
• 3+ years recent clinical veterinary experience (dog and cat) as a veterinary assistant, veterinary technician or veterinarian.
• Knowledge of veterinary terms, abbreviations and conditions.
• Knowledge of medical conditions and associated symptoms, procedures, treatments, secondary conditions and pharmaceuticals used in veterinary medicine.
• Ability to work in a fast paced environment on a variety of systems.
• Demonstrable Microsoft Office proficiency: Word, PowerPoint, Excel, Outlook, Teams.
• Ability to work independently in a remote capacity, while also fostering teamwork and collaborating with others.
• Strong writing skills including organization, spelling, grammar and punctuation.

Preferred requirements:

• P&C Claims Adjuster License;
• Certified Veterinary Technician (CVT), Licensed Veterinary Technician (LVT) or Registered Veterinary Technician (RVT).

Schedule/other requirements:

• This is a part time position, working variable hours during times of high claim volumes. This position is ideal for someone looking to select weekly shifts based on their schedule.
• This position requires reliable high-speed internet connection (minimum of 100 Mbps download and 30 Mbps upload speed) and a quiet, dedicated place to work in your home that is not easily disrupted by background noises or distractions.

Compensation: 

• The pay for this position is $31.25/hour on a full-time schedule. The position is eligible for overtime pay. Along with the hourly pay, you may be eligible for bonuses based on performance.

Benefits:

• adoro pays 100% of medical, dental, and vision benefits for employees.
• adoro pays 50% of medical, dental and vision benefits for eligible dependents.
• Four weeks of paid time off and 10 paid floating holidays
• Free pet insurance policy for one pet (available when approved in your state);
• 401k Plan, including matching.

Additional Information:

adoro is an equal-opportunity employer. We want to build a team that represents a variety of backgrounds, abilities, perspectives, and skills. Please note that all your information will be kept confidential according to EEO guidelines. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process and perform essential job functions.